HDI *development - MEMBER REGISTRATION

CHANGE REGION

INDONESIA

SINGAPORE

(Current)

MALAYSIA

PHILIPPINES

MEMBER
TERMS AND CONDITIONS

These Terms and Conditions ("Terms and Conditions"), together with any documents reference herein, upon your acceptance, constitute a binding agreement ("Agreement") between HDI Singapore Private Limited, with its registered address at 211 Henderson Road #08-03, Singapore 159552 ("HDI", "we"), and you ("You", "MEMBER").

These Terms and Conditions govern the legal terms for the use of the HDI sales platform at sg.hdi.com ("Site") for purchasing Products in Singapore and for the terms related to being a MEMBER. These Terms and Conditions replace all prior agreements, representations, or understandings. We have published these Terms on our website, which is accessible to you, and we recommend that you print or save a copy of these Terms along with any related documents containing this Agreement.

REQUIREMENTS
The following definitions apply to these Terms and Conditions:
1. The Products sold on the Site are not intended for purchase by minors. Individuals under the age of 18 may access the Site only under the supervision and consent of a parent or legal guardian.
2. You also represent and warrant that you are fully capable and competent to agree to the terms, conditions, obligations, affirmations, statements, and warranties outlined in these Terms, and to be bound by and comply with these Terms and Conditions.
3. You represent and warrant that you are able to make payments using the payment methods authorized by the Site.
4. You understand the provisions related to MEMBER and their functions.
YOUR ACCOUNT
If you register with us through the Site ("MEMBER"), you are responsible for selecting a secure password containing at least 6 characters, maintaining the confidentiality of your account and password, and restricting access to your computer or device. You agree to be responsible for all activities that occur through the use of your account or password. We reserve the right to refuse service, suspend accounts, remove or edit content, or cancel orders based on our policies.
PRODUCTS

"HDI Products" or "Products" are those offered for sale under the HDI Trademark. All Products, prices, offers, and promotions listed on the Site are valid and binding only for the specified period, or, if no period is indicated, for the duration of your browsing session. Product details on the Site include descriptions of the main characteristics of the Products.

The product images in our catalog or on our website are for illustration purposes only: the shape, color, and size of the products delivered to you may differ from the examples shown in our catalog or on our website, and such differences do not constitute product defects.
PLACING AN ORDER
1. You may place an order on the Site by selecting the Products you wish to purchase. An order is considered an offer made by you to us to purchase the selected Products.
2. An order is deemed placed when the following steps have been completed:
  1. You have selected the Products you wish to purchase using the "add to cart" option; you can review and modify the contents of the shopping cart at any time by changing the quantity of Products, removing Products, or clearing the entire cart;
  2. You have directly accepted these Terms and Conditions;
  3. You have provided the necessary personal information to receive, process, and fulfill your order; and
  4. You have chosen your preferred shipping and payment methods.
3. Once you have placed an order online, the order cannot be modified or canceled. You must ensure that your order is correct before proceeding with it.
4. After we receive your order, an order confirmation may be sent to you via email or checked on the website, thus creating the purchase contract. We reserve the right to refuse your order without providing a reason for the rejection. In such cases, we will refund the full payment you have made.
5. In addition to the order confirmation, you will receive details of the Products shipped to you and all other necessary information.
6. If you place an order online, please note the following:
  1. These Terms and Conditions, together with our confirmation of your order, constitute a contract between you and HDI for the sale and purchase of the Products (which we recommend you keep or print), or as communicated through other means of communication;
7. Orders that have been completed and paid for cannot be canceled by you.
8. Orders can be placed at any time throughout the day, except during certain limitations when we update the Site.
9. The Site may occasionally be unavailable for a certain period due to maintenance or various technical reasons. HDI is not responsible for such unavailability and will reject any claims related to this from Customers or other visitors. The availability of products and services described on the Site, as well as their descriptions, may vary by location and time.
PERSONAL DATA AND PRIVACY
1. If you provide information on the Site, you agree to provide accurate, current, and complete information about yourself when requested, and you agree to update this information as necessary ("Personal Data"). We will use and maintain the Personal Data we collect through the Site in accordance with applicable laws and the HDI Privacy Policy.
MEMBER
1. MEMBER Consumers who purchase products directly and officially through HDI.
2. You can register as a MEMBER by creating an account on the HDI site. As a MEMBER, you are entitled only to the benefits of the MEMBER Program. MEMBER, as retail customers, do not have any rights to participate in any compensation programs specifically reserved for Enterprisers.
3. HDI makes no guarantees regarding the availability or active duration of any Program for Member or that such Programs will result in any specific income level or other benefits for MEMBER. HDI reserves the right to update and modify any Program for MEMBER, including removing, suspending, or changing benefits or programs, or adding new benefits or programs, at any time and at our discretion. Any revisions, modifications, or amendments to the Program for MEMBER will be published on our website and/or properly communicated through your registered email, and will become effective on the date specified in such publication or notification, but never less than 30 days after. You are responsible for staying updated on any changes.
4. You are informed that MEMBER are consumers of HDI products and not employees, agents, or representatives of HDI, and are in no way authorized to act on our behalf. MEMBER or other customers you introduce will purchase from HDI at the prices published by HDI they will choose their products themselves and place orders directly.
5. Enterprisers are bound by our Code of Ethics and Rules of Conduct. We encourage you to notify our customer service team about any unfair, aggressive, or inappropriate behavior by HDI.
6. You may always choose to register yourself as an HDI Enterpriser. Once you register as an HDI Enterpriser, your registration as a MEMBER will automatically terminate.
7. As a MEMBER, you can become an HDI ENTERPRISER by making a purchase of IDR 1,665,000 in a single FBPE (Invoice) and providing your ID card (KTP) to join.
8. If you register as a MEMBER through an HDI Enterpriser Referral, that Enterpriser will automatically become your HDI Sponsor when you register as an HDI Enterpriser.
9. If you are a MEMBER from an HDI Enterpriser Referral and wish to join as an HDI Enterpriser with a different Sponsor, you must first submit a termination request as a MEMBER.
10. After 30 days from the date of your termination request, you may re-register as a MEMBER, and register as an HDI Enterpriser with a new Sponsor.
11. A MEMBER registered without an HDI Enterpriser Referral can directly register as an HDI Enterpriser after submitting a termination request, without needing to wait for 30 days.
12. MEMBER are not allowed to resell HDI products through Marketplaces, Stores, Pharmacies, Supermarkets, or others at prices below (Undercutting Price) or at regular prices.
PRODUCT RETURNS
1. If you return a Product to us due to defects or damage, we will exchange it for a new Product, and we will cover all reasonable costs you incur for returning the item to us.
2. For the return process and mechanism, you can contact HDI Customer Service via WhatsApp at (65) 8424 4676 or email info.sg@hdi.com.
3. Please note that all products are shipped in sealed condition for health and hygiene reasons. Order cancellations and product returns are not permitted, except in cases where the product received is damaged or defective, in which case it will be processed in accordance with the applicable product return procedure.
4. We have a legal obligation to supply Products that conform to the contract. As a consumer, you will always have legal rights regarding defective or misdescribed Products. These legal rights are not affected by these Terms and Conditions.
5. We further guarantee the quality of every Product bearing the HDI name and state that these products are manufactured by, or for us, to meet the highest quality standards. We are confident that our customers will find our Products satisfactory in all respects. Therefore, we offer a further HDI warranty that allows you to exchange any Product that is defective or damaged. The Product exchange claim must be made within 7 days of receiving the Product. This warranty does not apply to any Products that have been intentionally damaged or misused.

GENERAL TERMS

If any provision of these Terms and Conditions is deemed unlawful, invalid, or unenforceable for any reason, the invalidity of such provision will not affect the validity of the remaining provisions.
HDI's failure to enforce any provision here will not be considered a waiver of its enforceability.
Unless you opt out, we may send you notifications, alerts, emails, direct mail, and generally communicate with you. You can update your preferences for marketing communications from us at any time by accessing your user settings. By accepting these Terms, you agree that HDI will send you information/communications related to your contract and/or your purchase order through a durable medium other than paper (i.e., via email or other methods directed to you personally that allow you to store the information in a way that can be accessed for future reference for a reasonable period and also enables you to reproduce the information without modification).
The notice period for any notice sent via email or other media, including on the website, based on these Terms, will begin on the date of the notice.
Further relevant information about HDI Singapore Private Limited is outlined below :

	Name	HDI Singapore Private Limited
	Address	211 Henderson Road #08-03 Singapore 159552
	Phone	(65) 6273 9277
	Website	corporate-sg.hdi.com
	Email	info.sg@hdi.com

CONTACT US

If you have any questions about the Site or these Terms and Conditions, please email us at info.sg@hdi.com or via WhatsApp at (65) 8424 4676. We will make every reasonable effort to address your concerns and resolve any issues you bring to our attention.

(Last Revised: September 2022)

HDI is committed to respecting and protecting your privacy. We act in accordance with the requirements of the various privacy and data protection laws applicable in the countries or markets where we operate.

The purpose of this Privacy Policy is to inform you of the kinds of information we may collect, how such information maybe used, with whom such information may be shared, your choices regarding the collections, use and sharing of such information, your ability to access and correct such information and the security procedures we use to protect this information.

This Privacy Policy also applies to you if you publish information on the internet (e.g. publicly available websites or blogs, Twitter, Instagram, Facebook, etc) that we may collect data from, either directly or through third parties.

What information do we collect ?

HDI limits the collection of personal information to what is relevant to the purposes of collection whether directly or through third parties acting our behalf, and we always collect personal information using lawful and fair means, consistent with the jurisdiction governing the collection of personal information.

At different occasions, you may provide information directly to HDI, such as your first and last name, nationality, identify card information, mailing address, telephone number, email address, credit card information, banking information, and biographical information (including, but not limited to, date of birth, and marital status). For example, you may provide us with information when using the Sites or when becoming a HDI Enterpriser. If you do not provide us with the requested information, in some cases, we will not be able to provide you the service you have requested.

If you disclose to us any information of another individual, you are required to have secured the appropriate consent of that individual for disclosing such information to us.

What do we use your information for ?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs).
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order).
To retain your information for as long as needed to: provide you services; fulfil other legitimate business needs, such as maintaining the proper function of the Marketing Plan; fulfil our compliance and legal obligations.

How do we protect your information ?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
While we endeavour to always protect our systems, sites, operations, and information against unauthorized access, use, modification, and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.

Do we use cookies ?

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties ?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours' or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our website's Privacy Policy.

Modifications to this Policy

This Privacy Policy was last updated on the date listed at the beginning of this Policy. HDI reserves the right to change this Privacy Policy at any time. If we propose to make any material changes, we will post those changes on this page, and/or update the Privacy Policy modification date. Your subsequent use of the Sites will be deemed acceptance of such changes. Be sure to review this Privacy Policy periodically to ensure familiarity with its most current version. By using the Sites following the posting of changes to this Privacy Policy, you agree to all such changes.

SUPPLEMENTAL PRIVACY POLICY OF HDI SINGAPORE PRIVATE LIMITED

For the purposes of only Singapore Personal Data Protection Act 2012 ('PDPA') and all the associated regulations and guidelines as may from time to time be issued by the Personal Data Protection Commission of Singapore, you have consent to the collection, use, disclosure, and processing of your personal information for the purposes and in the manner set out in this Policy, insofar as such collection, use, disclosure and/or processing occurs in Singapore.

If you have any questions about your personal data in Singapore, please contact us at info.sg@hdi.com.